Privacy policy.
This policy covers the Soul Surfer Software website. Each of our products has its own privacy terms, which you'll receive when you start using it.
Last updated: 13 November 2026
This policy explains how Soul Surfer Software (“we”, “us”) collects, uses, discloses and protects personal information through this website. We are a private organization in Vancouver, British Columbia, and we handle personal information in line with British Columbia’s Personal Information Protection Act (PIPA) and, where it applies, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Each of our products has its own privacy terms, which you receive when you start using it.
Our privacy officer
We have a person responsible for our compliance with this policy and with PIPA. Questions, requests and complaints go to our privacy officer at soulsurfersoftware@gmail.com, with “Privacy” in the subject line.
What we collect
- Browsing this site. You can read every public page without giving us any personal information. We do not use analytics, advertising or tracking tools, and we do not build profiles of visitors.
- When you email us. Your name, your email address and whatever you choose to include in your message.
- Partner accounts. If we give you access to partner documentation: your name, email address, role and the products you may see. Partners sign in with a one-time code sent to their email address, so we do not hold a password for you. We also keep a record of changes our staff make to partner access.
- Technical information. Like any website, the services that deliver our pages receive your IP address, browser type and the pages requested, and keep short-lived logs to deliver the site and protect it from abuse.
Why we collect it
- To answer your questions and follow up on what you asked us.
- To give partners access to the documentation they are entitled to, and to keep that access secure.
- To keep this website working, secure and protected from misuse.
- To meet our legal obligations.
We collect only what these purposes need, and we do not use personal information for any other purpose without your consent unless the law permits or requires it.
Consent
By emailing us or accepting a partner account, you consent to our collecting and using your information for the purposes above. You may withdraw your consent at any time by telling our privacy officer; we will explain any consequences, such as closing a partner account, and then stop using the information except where the law requires us to keep it.
Your browser’s storage
This site stores one small item in your own browser, never on our servers: your choice of background motion (the Speakers switch). We set no advertising or tracking cookies. If you are a partner, Cloudflare sets a strictly necessary sign-in cookie that keeps you signed in to the documentation; it is removed when you sign out or it expires. Cloudflare may also set a strictly necessary security cookie to protect the site from automated abuse. You can clear these items at any time in your browser’s settings.
Who we share it with
We do not sell, rent or trade personal information. We share it only with service providers who help us run this website and our email, and only as much as they need to do that work:
- Cloudflare, which hosts and delivers this website and handles partner sign-in. When a partner signs in, Cloudflare receives their email address and records the sign-in.
- Google, which provides our email and the fonts this site uses (your browser requests the fonts from Google’s servers).
We may also disclose information where the law requires or permits it, for example in response to a valid legal order.
Information stored outside Canada
Our service providers may store or process information outside Canada, including in the United States. While it is there, it is subject to the laws of that country and may be accessible to its authorities. We choose providers that protect information to a standard comparable to ours.
How we protect it
We make reasonable security arrangements to protect personal information against unauthorized access, collection, use, disclosure, copying, changes or disposal. These include encrypted connections (HTTPS), partner sign-in by one-time code with no stored passwords, access limited to the people who need it, and permissions that show each partner only the documentation for their products. If a breach creates a real risk of significant harm to you, we will tell you and the Office of the Information and Privacy Commissioner for British Columbia.
How long we keep it
We keep correspondence and partner accounts only as long as we need them for the purposes above, and then securely delete them. If we use your information to make a decision that directly affects you, we keep it for at least one year after that decision, as PIPA requires, so that you can ask to see it.
Your rights
You may ask us:
- for access to the personal information we hold about you, how it has been used, and to whom it has been disclosed;
- to correct information that is wrong or incomplete;
- to withdraw your consent, or to delete information we no longer need.
Send your request to our privacy officer. We will respond within 30 business days, as PIPA requires, and explain our reasons if we cannot give you everything you asked for. Access to your own information is free.
Children
This website is meant for businesses, organizations and adults. We do not knowingly collect personal information from children.
Questions and complaints
Please contact our privacy officer first; we will try to resolve any concern quickly. If you are not satisfied with our answer, you may complain to the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.
Changes to this policy
We will update this policy when our practices change and show the new date at the top of this page.